Last updated: 26 October 2026

Processing times

Nissea accessories are handmade in Greece. Unless a different timeframe is stated on the product page, orders are prepared within 3–5 business days after payment is confirmed. Business days exclude weekends and Greek public holidays. Processing time is separate from delivery time.

Shipping

Free standard shipping

  • Greece: free standard shipping on orders of €50 or more.
  • Other European Union countries: free standard shipping on orders of €120 or more.

The minimum order amount is based on the value of products after discounts, excluding delivery charges. For orders below these thresholds, the available shipping charges are shown at checkout before payment.

Available shipping methods, estimated delivery times and charges are displayed at checkout before payment. When tracking is available, you will receive the tracking details after dispatch.

Delivery estimates are not guaranteed and may be affected by postal, courier, customs, weather or other circumstances outside our reasonable control. Please check your delivery address carefully. Contact us as soon as possible if you notice an error.

For deliveries outside the European Union, import duties, taxes and customs charges may apply. Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.

Order cancellation

If you wish to cancel an order before dispatch, contact us promptly at nissea.collection@gmail.com. We will try to accommodate your request, but cancellation cannot be guaranteed once preparation has started, particularly for personalised orders, or after the order has been dispatched. Your statutory withdrawal rights remain unaffected.

Right of withdrawal

If you are a consumer in the European Union or European Economic Area, you may withdraw from the purchase of a standard, non-personalised product within 14 days from the day you, or a person designated by you, receives it, without giving a reason.

To exercise this right, email nissea.collection@gmail.com before the 14-day period expires and clearly state that you wish to withdraw. Include your name, order number, the product concerned and the date it was received. You may also use the model withdrawal form available on our website, although its use is not compulsory.

After notifying us, return the product without undue delay and no later than 14 days after your withdrawal notice. Please wait for our return instructions before posting the parcel.

Return address:
Viktoria Ouroumidou
Spetses 18050
Greece

Return conditions and costs

  • Handle products only as necessary to establish their nature, characteristics and functioning.
  • Return all included components and, where reasonably possible, the original packaging.
  • You are responsible for any diminished value resulting from handling beyond what is necessary to inspect the product.
  • For a standard withdrawal, the customer pays the direct cost of return shipping.
  • We strongly recommend using a tracked service. You are responsible for the parcel until it is delivered to us.

Refunds

For a valid withdrawal, we will reimburse the payments received for the returned product and the cost of the least expensive standard delivery option offered for the original order. Additional costs resulting from your choice of a more expensive delivery method are not refundable.

Refunds are made to the original payment method. We may withhold reimbursement until we receive the returned product or you provide evidence that it has been sent back, whichever occurs first. After we issue a refund, your bank or payment provider may require additional processing time.

Discounted products have the same statutory withdrawal rights as full-price products unless a legal exception applies.

Personalised and made-to-order products

The statutory right of withdrawal does not apply to products made to the customer’s specifications or clearly personalised, for example a unique size, inscription, colour combination or design created specifically at the customer’s request. A product is not treated as personalised merely because it is handmade or produced after an order from the standard options shown on the product page.

Faulty, damaged or incorrect products

Please inspect your order after delivery. If a product arrives damaged, is faulty or differs from what you ordered, contact us promptly at nissea.collection@gmail.com with your order number and clear photographs. Please do not return the product before receiving return instructions.

If a product does not conform to the contract, you are entitled to have it brought into conformity free of charge. You may choose between repair and replacement, unless your chosen remedy is impossible or would impose disproportionate costs compared with the alternative, in accordance with applicable law. Repair or replacement will be carried out within a reasonable time and without significant inconvenience to you.

If repair or replacement is unavailable, is not completed properly or within a reasonable time, or if the lack of conformity is sufficiently serious, you may be entitled to a proportionate price reduction or to terminate the contract and receive a refund. Nissea will cover the necessary return costs associated with a valid claim concerning a faulty, damaged or incorrectly supplied product.

Exchanges

If you would prefer a different standard product, contact us within the withdrawal period. Exchanges depend on availability. Unless the original product was faulty, damaged or incorrectly supplied, the customer is responsible for return shipping and any shipping cost for the replacement.

Repairs after use

We may be able to repair a Nissea accessory damaged through wear or accidental use. Repairs may include restringing, replacing hardware or replacing missing beads, subject to material availability.

Email nissea.collection@gmail.com with your order number and clear photographs before sending the item. We will confirm whether repair is possible and advise you of any repair fee. For voluntary repairs relating to wear or accidental damage, the customer pays shipping to and from Nissea. This service does not limit your statutory rights where a product was faulty or did not conform to the contract.

Contact

For shipping, withdrawal, return, exchange or repair enquiries, contact nissea.collection@gmail.com.